R&R is a web-based system that allows you to make any item available for reservation. Users can search for availability from a browser and make a booking based on predefined rules.
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R&R features a clear grid interface which provides an ‘at a glance’ view of availability. Simple search tools allow users to find exactly what they are looking for, and prompt users with suggested related items.
R&R informs staff which people have items on loan, and when they are due for return. Instruction notifications outline all booking rules that apply and ensure that users are accountable for all collections, returns and damages.
The simple list of bookings due for issue makes preparation simpler and accelerates the issue and return process. R&R also supports barcode issue and return as well as configurable preparation time so only resources ready to book are shown.
R&R informs users that if they fail to collect an item within the wait time, their booking will be cancelled. When a booking is cancelled for any reason, the user is informed by email, and the resource immediately returns to the available state.
R&R features fully web-based usage statistics that can be exported into common file formats including Excel, PDF and CSV. By seeing how often resources are used and any consistent usage patterns the Return On Investment can be proved and stock levels optimised.
Easily defined rules determine how resources can be booked, for how long and by whom and the powerful reports allow for a true picture of actual usage. By clearly seeing which resources have or have not been used the correct decisions can be made when planning for future procurement.
The elegant web based interface of R&R does not require a client installation and supports end-user authentication against your network directory or LMS. Devolved administration allows different departments to ring fence and manage their own resources.
The spreadsheet look and feel allows for easy point and click booking. Alternatively, the Booking Wizard allows users to specify the resource, location, start and duration times to identify the best match. R&R also allows image links so users can view what they are booking.
R&R features a mobile booking interface allowing you to make reservations from Smartphone’s, Tablets and Kiosks. The simple booking mode features all the core functionality needed to proceed with a booking from start to finish.
R&R allows you to pinpoint the exact properties of a resource through the filtering capabilities on the booking screen. This ensures that you reserve and book the item you need with the exact specifications you require.
Email notifications inform users and staff of bookings made, amended or cancelled. They are also used to inform users whether provisional bookings are authorised or declined, when items are due for collection, for return and when they are overdue.
Barcodes can make operations smoother and less time consuming. R&R fully supports barcode scanning for the fast issue and return of all of your resources. This allows for fast availability of resources within your organisation.
R&R intelligently suggests related items to your initial booking that you may require such as a tripod for a camera or a case for a laptop. All of these items can then be reserved under the same booking.
R&R is 100% web based making administration and reporting simple to access. R&R also features automated reports allowing you to specify the information required and the people who receive it.
R&R is licensed per department or via an organisation-wide licence with no limit to the number of resources you wish to control or the number of locations where R&R is to be used. The standard R&R base licence permits the installation of the R&R software on one server.
Unlike other solutions R&R is a complete package and all functionality is available at no additional cost. We don’t limit the functionality and don't charge you more in the future to add new resources; we enable you to manage your resources in the way you want to from the beginning.
R&R is the leading technology to manage resource booking within your organisation. R&R utilises cutting-edge web technologies that support all major web browsers and provides a simple and straightforward experience to both administrators and end-users.
12th Jan 2015
ITS are pleased to announce the release of version 4.0.1.27 of our Resource Booking solution R&R.
5th Nov 2014
ITS are proud to release the completely redesigned R&R mobile interface which offers more features, extended compatibility and a smoother user experience. R&R Mobile allows you to login and book a Resource via an iPhone, Android, Windows or another Smart Phone.
2nd Sep 2014
The new R&R website is now live. This website was designed purely with functionality and ease of use in mind, which is an effort to further contribute to a pleasant customer experience.
We pride ourselves on our technical support team's professionalism and experience. Customers are welcome to contact support for advice and assistance and to request access to our download site.
ITS provide forums for customers to discuss their usage of our software solutions and make suggestions for their improvement. Members can also browse and search online to catch up on previous discussions.
We have compiled some answers to your questions about R&R in our extensive knowledge base; if you find that your question is not answered here then please don't hesitate to contact us.
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