News & events

R&R 5.2 Available Now

18th Jul 2019

We are delighted to announce that version 5.2 of our Resource Booking solution, R&R, is now available and introduces several enhancements based on customer requests.

Limit Predefined Bundle by Model:

Based on customer requests we have introduced a new option under the 'Predefined Bundle' settings. When using Models with your Resource Type it is now possible to limit the bundle to the specific model for which it is compatible, and prevent it being presented for those it is not. (Shown above)

Add Multiple Resource Types to Predefined Bundles:

To offer more flexibility when creating suggested bundles, it is now possible in R&R 5.2 to add the same Resource Type multiple times when creating a Predefined Bundle.

Edit Suggested Bundles:

We have introduced the ability to edit a suggested bundle when adding to a booking to include additional items.

Close Matches when using Wizard or Mobile:

In order to avoid confusion when making a booking via the Wizard or Mobile interfaces we have made it mandatory to click the Show Close Matches button in order to display the closely matched items.

Scanning Barcodes in Advanced Searches:

When using the Advanced Search option it was not possible to use a handheld barcode scanner to search for an item when using the search screen. This has now been improved to support the use of the field being populated by a reader.

R&R & MyPC at Student Technology Conference 2019

21st May 2019

ITS is pleased to be exhibiting R&R & MyPC at STC 2019, ​24th - 28th June 2019, ​Washington University in St. Louis.

ITS is pleased to be exhibiting R&R & MyPC at STC 2019
24th - 28th June 2019
Washington University in St. Louis

R&R 5.1 Available Now

29th Mar 2019

ITS are delighted to announce the release of version 5.1 of our Resource Booking solution, R&R.

This release includes several enhancements concerning general speed and performance and importing resources.

Import resources from file:

Locations, Departments and Resource Types are still added in the usual way but when adding resources we have introduced a new feature to allow new resources to be added via a CSV file. This functionality supports the addition of individual resources and pools.

Issues and Return screen cursors now default to relevant fields:

When accessing the Issue screen the cursor is now focused on the 'Booked For' field and on the Return screen it is now focused on the 'Barcode' field.

Enhanced grid and dialog loading:

To assist customers with many resources in R&R we have enhanced the grid loading and dialog loading.

Enhanced user searching:

As user searching is crucial when making bookings for users we have enhanced the performance in this area by reducing the number of requests.

Speed improvements:

We have implemented general speed improvements throughout R&R.

R&R & MyPC at UBTech 2019

13th Feb 2019

ITS is pleased to be exhibiting R&R & MyPC at UBTech 2019

10th - 12th June 2019
Hilton Orlando Bonnet Creek, Florida, USA.
Booth# 408

R&R & MyPC at CCUMC 2018

19th Sep 2018

ITS is pleased to be exhibiting R&R & MyPC at CCUMC 2018

3-6 October 2018
University of Utah - Salt Lake City, Utah.

R&R & MyPC at UBTech 2018

14th May 2018

ITS is pleased to be exhibiting R&R & MyPC at UBTech 2018

4-6 June 2018
The Mirage, Las Vegas
Booth #1517

R&R 5.0 Available Now

4th Apr 2018

ITS are happy to announce the release of version 5.0.0.16 of our Resource Booking solution, R&R.

This release introduces a redesigned admin interface (shown above) to simplify how resources are added and make the workflow clearer. The redesign has also introduced the following benefits:

This release also expands on the Suggested Resource Bundle concept introduced last year by allowing the administrator to drill down further when setting up a suggested resource bundle and filter or limit additional Resource Types by models.

Celebrating 30 Years of ITS

15th Mar 2018

We at ITS would like to express our sincere appreciation to all of our employees, partners and customers for their loyal support as we celebrate our thirtieth year in business today.

When our company was founded in 1988, we could hardly foresee our growth to an international company with a staff rapidly approaching 100 with offices in eight countries. We could not have come this far without the loyal support and hard work of each member of the ITS team and the loyalty of the customers and partners we proudly serve.

Today ITS supplies a wide range of solutions from print, copy and scan control, booking systems, electronic resource management, classroom management, BYOD solutions to desktop management.

Today we are ISO 9001:2008 and Investor in People Gold accredited in recognition of our high levels of customer service, support and quality assurance processes.

We look forward to another successful 30 years working together.

Best wishes from all of the ITS team.

R&R & MyPC at CCUMC Annual Conference

2nd Aug 2017

ITS exhibiting R&R & MyPC at CCUMC Annual Conference 2017, 4th - 7th October, The Morris Inn, Notre Dame, IN

R&R 4.1.1.16 Available Now

31st Jul 2017

ITS are happy to announce the release of version 4.1.1.16 of our Resource Booking solution, R&R. This release introduces several new features and enhancements:

Create a Bundle This release introduces a new concept of Bundles which replaces Related Items. When making a reservation users will now be presented with the option 'Create a Bundle' instead of the current 'Add Related Items'.

Suggested Bundles This new option expands on how the 'Related Items' feature worked by suggesting to users a bundle they may wish to book alongside the main resource. Bundles are compiled by administrators and are designed to make the selection of connected items quicker. For example, if the main resource being booked is a digital camera you may wish to compile a suggested bundle containing a tripod, camera case and SD card. If no suggested bundle fits the users requirements they are able to compile their own.

Resource Type Bookable in Bundle Only We have introduced a new option at the Resource Type level to make certain items bookable in bundle only. On the Booking Wizard/Mobile they will not appear and on the Booking Grid they will appear as view only.

Linked Resource Type Related Resource Types has been renamed as Linked Resource Types.

Report Enhancements Based on customer feedback we have added, where applicable, the ability to see who issued a resource, who checked in a resource and who authorised a resource to the following reports when in detail view:

Stock Status Report Due to customer demand we have added (if used) the resource barcodes which will now appear in the Stock Status report.

Enhanced Search Field on Booking Grid The search field in the booking grid has been enhanced for staff to now search for resource name and matches on characters in the name.

Resize Pooled Resource on Booking Grid The last release of R&R introduced a new look to the grid and pooled resources. Based on customer feedback we have now enhanced this further to allow the pooled items to be resized. This is saved as a preference for the user.

Preparation Time and No Shows When Preparation time is being used and the item is not collected the assigned preparation time to the next booking will be removed. As the resource was not used preparation is no longer required.  

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