News & events

R&R - Available Now

25th Jun 2021

Info Technology Supply Ltd. (ITS) is pleased to announce the release of R&R Server and Web components which introduces two new enhancements.

Resource Type Category Filter

We have introduced a new, optional, category field to the Resource Type dialog which will now allow resource types to be labelled in a single category. This new field can be utilised on the booking interfaces as a way of filtering resource types in the same category.

Easier 'No Show' Handling

We have also enhanced the RandR Active Service (which manages No Show bookings) to allow for easier management of No Shows when they are part of large equipment bundle bookings.

Click Here to learn more about R&R.

Introducing R&R 5.6 - Available Now

13th Jul 2020

Info Technology Supply Ltd. (ITS) is pleased to announce the release of R&R 5.6 Server and Web components.

During this long lockdown period, iTS has worked tirelessly to continue to enhance our R&R system to benefit all of our loyal customers.

What's new with 5.6?

Our latest update has a whole range of exciting features, including a new basket mode, scheduled maintenance and an all new time zone feature, designed to make R&R the most user-friendly and versatile equipment booking system available.

An all new Basket Mode

With R&R's Basket Mode, simply add your items to the basket and checkout when you're finished booking equipment. R&R can also save your basket for future bookings, for those needing to book the same equipment multiple times; and don't worry, we've also introduced a check availability button to ensure all your stored items are free when finalising your booking.

Schedule Maintenance

Some resources require maintenance before they can be placed back into circulation. With R&R, you can schedule maintenance to ensure items are available to users at the same working standard.

This can be scheduled daily, weekly, monthly or yearly and your notes will be recorded.

Selected Time zones

Good news for any of our customers being serviced overseas, With 5.6, it is now possible to set a time zone from your location, ensure that when booking rooms and resources across multiple countries and time zones your booking will accurately reflect on the R&R booking grid.

The full list of features:

Click here to learn more about R&R.

R&R 5.5 Available Now

4th Feb 2020

R&R 5.5 is now available and includes a significant enhancement to the Room Display Module as well as a change to how Opening Times can be configured.

Room Display Module - Check In/Out

We have introduced the ability to check in and out of a booking to maximise the availability of your bookable rooms. When a user who has reserved a room arrives they can check in to their booking by entering a PIN number. If they finish early they can also check out of the booking by entering a PIN number. When utilising the check in option, any reservations that are not commenced via the PIN by a predetermined time will also be marked as No Show and the room freed up for other users to book.

Opening Times in Calendar Policies

This release also includes the option to select opening times for the time interval when configuring calendar policies instead of selecting individual time periods. This enhancement will be particularly useful if you operate different semester times as you can now automate the switch to the new opening times for the particular days in the calendar policy.

R&R 5.4 Available Now

30th Sep 2019

R&R 5.4 is now available and includes the introduction of R&Rs Resource State API.

Resource State API

The major feature of this build is the introduction of the first API in R&R which reveals User booking and Resource states. The API has various uses such as allowing customers to create their own availability screens or develop their own software to push bookings in R&R to third party systems.

No Fining for Non-Working Days

Customers had requested changes to how fines are calculated so that non-working days were no longer included. We have therefore introduced this functionality with the addition of a registry key. Once implemented, (and as long as the specific days are set as non-working days in R&R) R&R will ignore those days in its fine calculations.

Pending Authorisation

Again, due to customer feedback, R&R will now show the number of bookings pending authorisation next to the authorisation link in the admin interface.

R&R & MyPC at CCUMC 2019

3rd Sep 2019

ITS is pleased to be exhibiting R&R & MyPC at CCUMC 2019, 2-5 October 2019, Marist College, Poughkeepsie, New York

2-5 October 2019
Marist College, Poughkeepsie, New York

R&R 5.3 Available Now

13th Aug 2019

R&R 5.3 is now available and introduces two enhancements based on customer feedback.

Mandatory Booking Description

Due to customer requests we have introduced the ability to set the booking description as a mandatory field.

If this option is selected R&R is set to require a minimum of six characters to be entered in the booking description field in order to complete the booking. You can also change the minimum number of characters required via a registry key addition.

Deny Partial Issue and Return of Bundles

We have also introduced the option to deny the partial issue or return of a bundle of equipment. To allow for flexibility we have made it possible to deny a partial issue but allow a partial return and vice versa.

R&R 5.2 Available Now

18th Jul 2019

We are delighted to announce that version 5.2 of our Resource Booking solution, R&R, is now available and introduces several enhancements based on customer requests.

Limit Predefined Bundle by Model:

Based on customer requests we have introduced a new option under the 'Predefined Bundle' settings. When using Models with your Resource Type it is now possible to limit the bundle to the specific model for which it is compatible, and prevent it being presented for those it is not. (Shown above)

Add Multiple Resource Types to Predefined Bundles:

To offer more flexibility when creating suggested bundles, it is now possible in R&R 5.2 to add the same Resource Type multiple times when creating a Predefined Bundle.

Edit Suggested Bundles:

We have introduced the ability to edit a suggested bundle when adding to a booking to include additional items.

Close Matches when using Wizard or Mobile:

In order to avoid confusion when making a booking via the Wizard or Mobile interfaces we have made it mandatory to click the Show Close Matches button in order to display the closely matched items.

Scanning Barcodes in Advanced Searches:

When using the Advanced Search option it was not possible to use a handheld barcode scanner to search for an item when using the search screen. This has now been improved to support the use of the field being populated by a reader.

R&R & MyPC at Student Technology Conference 2019

21st May 2019

ITS is pleased to be exhibiting R&R & MyPC at STC 2019, ​24th - 28th June 2019, ​Washington University in St. Louis.

ITS is pleased to be exhibiting R&R & MyPC at STC 2019
24th - 28th June 2019
Washington University in St. Louis

R&R 5.1 Available Now

29th Mar 2019

ITS are delighted to announce the release of version 5.1 of our Resource Booking solution, R&R.

This release includes several enhancements concerning general speed and performance and importing resources.

Import resources from file:

Locations, Departments and Resource Types are still added in the usual way but when adding resources we have introduced a new feature to allow new resources to be added via a CSV file. This functionality supports the addition of individual resources and pools.

Issues and Return screen cursors now default to relevant fields:

When accessing the Issue screen the cursor is now focused on the 'Booked For' field and on the Return screen it is now focused on the 'Barcode' field.

Enhanced grid and dialog loading:

To assist customers with many resources in R&R we have enhanced the grid loading and dialog loading.

Enhanced user searching:

As user searching is crucial when making bookings for users we have enhanced the performance in this area by reducing the number of requests.

Speed improvements:

We have implemented general speed improvements throughout R&R.

R&R & MyPC at UBTech 2019

13th Feb 2019

ITS is pleased to be exhibiting R&R & MyPC at UBTech 2019

10th - 12th June 2019
Hilton Orlando Bonnet Creek, Florida, USA.
Booth# 408

Subscribe to news
We promise we don't spam