Paul Nast, CIO, John Brown University, USA
In the past, we attempted paper-based systems and custom database applications, only to run into the usual hang-ups of usability problems, inaccuracies, and lack of integration. We needed a solution to organize our assets and provide a reliable way for students to reserve and check out items. We wanted to be sure that the system would contribute to their academic success and hold them accountable to bring the shared assets back on time. R&R has been the solution we needed to address these challenges and more. We have been able to implement it with several departments and labs to empower students to access shared equipment and resources. In some areas, the students reserve items themselves online, and the ability to organize the needed resources has been crucial to the success of their projects. The Active Directory integration has also made the solution work well in our environment and has enabled us to serve constituents quickly and easily.
R&R has been the solution we needed all along.
Mr Mashana Malowa, Film Projects Coordinator, Elstree University Technical College, UK
Before purchasing R&R, the college used a paper-based loan system for students to book out kit. This had some obvious problems when for example the sheets of paper got mixed up or even lost. Switching to R&R was a no brainer because it is a simple loan system which is also intuitive in its design. Furthermore, their operatives are extremely warm and friendly! They walk you through how to use the system. I would recommend the system to other colleges with expensive kit in their inventory.
Mr Chris Ioannou, Technical Support - AV / IT, Ontario Federation of Indigenous Friendship Centres - Canada
I have been using paper-based spreadsheets for my AV / IT bookings for a few years and was losing track to the point that it became a chore. I came across this wonderful product, contacted the vendors and all was sorted out. I have been using R&R for the organization's needs and it has been great. I can track all my inventory, bookings, generate reports etc., without having to guess or lose track. I really like the email feature. It makes everything much easier. It is a very powerful program. It meets all my AV needs and requirements and is exactly what I was looking for. Very happy and satisfied with this purchase and implementation. The Technical Support and Accounts Team are great and very helpful. Thank you ITS team!! Highly recommended!
Ms Gemma Brown, Student Transport & Fleet Manager, Askham Bryan College, UK
What a marvellous system. We have been able to banish our paper based booking system whilst giving staff the added freedom of booking and viewing resources from the comfort of their own desk. Everyone has commented on how simple it is to use and how user friendly R&R is. We are able to monitor and exercise controls for items improving efficiency and therefore offering more flexibility and resource to our clients.
Wildern School - UK
Not having to wait for a human to confirm resource availability, as well as getting an instant response from R&R outside of office hours has been a real game-changer for our user base, allowing them superior planning tools and minimising lost hours spent planning sessions only to find the resources required were unavailable.
From a control perspective, knowing exactly what is where (and when) has also allowed us to eliminate equipment loss and saves time typically spent chasing users.
Mr Paul Connor, Learning Resources Technologist, Bath College, UK
Having the ability to track resources on loan (fewer ‘lost’ items) and send out automatic reminders for overdue items has significantly reduced staff input in these areas. Additionally, as users now have visibility of what resources are available and when, from any Internet device, it is much easier for them to plan ahead and book what they need or make alternative arrangements. Overall we have been very impressed with R&R and are investigating further ways of using it to achieve additional savings within the College.”
Mr Zaid Bashir, Team Leader, Learning Resources, Bradford College, UK
Switching to R&R for us was one of the best things we did. It's now much easier keeping track of what's in use, plus having the ability of using a dynamic system which we can add resources to as and when we need is truly brilliant.
Mr Tom-Erik Lukkedal, System Manager, Sandvika Videregaaende Skole, Akershus, Norway
Sandvika videregaaende skole has lots of expensive equipment that our students and employees borrow. With our old booking system we lost a lot of equipment and our customers did not have the possibility to book equipment themselves. We shared our problem with Info Technology Supply Ltd (ITS) and they suggested we review their self-developed R&R booking software.
We have been using R&R for a whole school year. Users and administrators have given us positive feedback. Its simple to use and can be accessed remotely through our web site interface and its very dynamic and easy to handle for our administrators. And best of all, we dont lose expensive equipment anymore!
Ms Caroline Thornton, LRC Team Leader, Shrewsbury College of Arts & Technology, UK
For us, using R&R has improved our portable A/V booking system beyond measure and freed up the LRC staff time. We have been very satisfied with how R&R resolved our A/V booking issues; we would certainly recommend it
Mr Anton Saverimuthu, ITS Team Leader, Harrow College, UK
We were looking for a resource booking system to replace our old room booking system which was about 10 years old. Our favoured solution was R&R as it was easy to use; It is web-based and required no client installation.
Unlike other solutions we investigated R&R was a complete package with no hidden costs and no add-ons for additional functionality. We use R&R for booking conference and meeting rooms, car parking spaces and mini buses with the intention of expanding to other resources in the near future
Mr Purdip Bahra, Technical Design Officer, Joseph Chamberlain Sixth Form College, UK
Since implementing R&R we've seen efficiencies in our equipment and resource booking within the college. College wide and within departments it provides an audit trail of usage and justification for equipment spends and refresh. Support and maintenance is great and like MyPC the system just works, it's intuitive, easy to use and also tailored to ones requirements.
Mr Nick Pitt, Programme Manager, Learning Development Centres, LESOCO, UK
Since we implemented R&R we have been able to keep track of all our multi media equipment in a much simpler and smarter way. We can easily monitor it's useage and most importantly late returned items are much less frequent. The introduction of R&R has been a valuable, time saving & efficient addition to the Learning Centres day to day operations.